FAQ

You get: 

  • 5% cashback per purchase
  • 0% commission 
  • Online financing

Using “Buy For Me Plus” service:

  •  You get your products with a better price․

  • You save time on the purchase and tracking of multiple items from different shops․

  • All European shops become available to you

  • You free yourself from the hustle of getting along with customer support of each shop.

With HyBuys, you can order from Germany, Spain and any other EU country that ships to Frankfurt. 

  • Go to Buy For Me Plus Page on the website.

  • Place your product’s link in the respective field and press “Continue” button.

  • Fill in the required information, such as the quantity, color, size of the product, and add a comment, if needed, for example, for indicating an available promo-code and pay for the auto-discounted price. Note, that while filling in the information you’ll need to indicate the product price and the shipping fee, as shown on the website. 

  • Follow this link https://bit.ly/3wSVXuP and perform the actions simultaneously․

  • That’s it!!! Then, enjoy your time until the package arrives.

You can select Visa card, Mastercard, IDRAM or Rocketline financing in the checkout.

The reasons might vary։ maybe you had left the payment page blank for too long, or there had been an interruption of the internet connection or others. Please, check the reason first with your bank, and, if everything is ok with the bank, contact us for checking on our end. Meanwhile, you are free to change the payment method and place the order.

HyBuys does not charge any additional commission. However you are always required to pay for the delivery from the online shop to our warehouse if there is a such fee. For example, if you shop at Zara store, you need to pay the shipping fee of a 3.95 euro if even there is one item on sale in your cart. 

Cancellation is subject to many factors, depending on the shop policies. Generally, you will be able to cancel your order if the products haven’t been processed by HyBuys or if the shop hasn’t shipped them yet. If cancellation is possible, you will get the full amount refunded within 5 business days, and the cashback balance will be recalculated.

Return is a subject of shop policies. If the shop accepts return you should cover the costs related to the return shipping from your destination to our warehouse and to the shop. Note that the package should be delivered to the shop by the end of the return period which may vary from shop to shop.

HyBuys doesn’t own or store any products. We buy the items selected by you and ship to Armenia. This allows us not to keep in stock items and offer you 5% additional cashback for any purchase. 

You will get a notification on every status change of your order by email or just in "My Orders" section. 

You can see the shipping date and cost here

  • You are always eligible to make changes on this information from your personal details page.
  • In order to change the delivery address, please go to the settings of your personal page and edit the information. 

 

You will need to login to your account and go to the settings

Yes, your personal data is protected according to the Privacy Policy.

Stores that are involved in fraudulent transactions, or are suspected of it, or cause significant customer dissatisfaction are blocked for using through our service.